Booking & Payment

• Payment for consultations is due in full at the time of booking unless otherwise agreed.

• Your booking is confirmed once payment has been received.

Cancellations & Rescheduling

• Cancellations made with more than 48 hours’ notice may be rescheduled to another available date.

• Cancellations made with less than 48 hours’ notice may forfeit the full consultation fee at our discretion.

• No refunds will be given on cancellations giving 24 hours notices or less.

Refunds

• Consultation fees are non-refundable once in home services have been provided.

• Refund requests will be considered only in exceptional circumstances, if no home visit has been attended at our discretion.

Debt Recovery

• If an account remains unpaid, we reserve the right to engage debt recovery services.

• All costs incurred in the recovery of unpaid fees, including legal expenses and collection agency charges, will be the responsibility of the client.